'Enjoy your job. Listen to your customers, they have a wealth of knowledge that you can learn from, and it's with that experience that you could become an expert.'

'Customers do trust me on delivering to an agreement, making it true on the progress that we proposed to them and also being reactive and not disappointing them'.

'Remember there's always somebody out there who knows more than you do and never ever stop wanting to learn.'

'For Cristiano, trust and human relationships make the difference. “This is not just a job—it’s a passion,” he says, driven by daily customer visits and a constant commitment to delivering the right solution.'

'What defines true expertise in steel rolling? Sascha reveals how deep process knowledge, relentless curiosity, and bold customer engagement help uncover hidden inefficiencies and drive performance in a cost-sensitive industry.'